A. You choose the place at your home where you'd like our drivers to pick up and drop off your clothes. Please remember, it's best if you choose a weather-sheltered location.
Q. What type of bag should I put my clothes in for pick-up?
A. As part of our personalized service, we will provide you with a sturdy Pratt-Abbott Home Delivery Service Tote Bag at no charge. If you do not have a Pratt-Abbott Home Delivery Service Tote Bag, just leave your dry cleaning in a plastic bag in your usual drop off location. Please be sure to mark "Dry Cleaning for Pratt-Abbott" on the bag in large letters. Your driver will pick it up and leave a Pratt-Abbott Home Delivery Service Tote Bag for your next order.
Q. How will I know my scheduled drop-off and pick-up days?
A. Your schedule will be arranged with your Pratt-Abbott Home Delivery Service Personal Account Representative when you set up your home delivery account.
Q. How do I tell Pratt-Abbott Home Delivery Service about a special request for garment care?
A. Simply fill out the special instructions form in the delivery bag care instructions pouch or feel free to insert a detailed note identifying the specific garment (including color, fabric type and label if possible) along with your specific cleaning instructions. If you have any questions, simply call your Personal Account Representative at the designated store or contact our Customer Care Center by e-mailing customerservice@prattabbott.com or call 207-854-5056.
A. Your garment care instruction pouch contains a carbon copy garment checklist. Simply check off what’s in the bag and keep a copy for your records. If there is any discrepancy between what you have checked off and what’s in the bag, we will immediately contact you.
Q. How do I change my personal information and/or preferences?
A. Simply call your Personal Account Representative at the designated store or contact our Customer Care Center by e-mailing customerservice@prattabbott.com or call 207-854-5056.
Q. What do I do if I have a problem with my order after I get my clothes back?
A. You can call your Personal Account Representative at the designated number within 14 days, contact our Customer Care Department by calling 207-799-8141 or e-mail David. Please include your name and address in your message.
A. Signing up is easy. Simply click here to go to our online application call 207-799-8141 to see if we service your area and tell our customer care representative that you want to sign up for Pratt-Abbott Home Delivery Service!
